We’re looking for a Customer Service and Internal Support Rockstar who is excited to create a positive, supportive, memorable, and fun experience for our clients, and motivated to proactively support our internal activities that help keep our projects moving, our business growing, and our customers totally stoked! Most of our clients are entrepreneurs with online businesses, so knowledge of and experience in the online business space is preferred. (Experience with Kajabi and basic design skills in Canva are a plus, too!) We move quickly, so the ability to stick to a timeframe and hit quick deadlines is essential! The ideal candidate is enthusiastic, organized, responsive, detail-oriented, proactive, self-sufficient, and can communicate effectively both internally and in client-facing environments. You’ll be a great fit if you’re positive, supportive, and enjoy collaborating with a fun and talented international team! 

This position is 100% remote.

Responsibilities

• Client Support
• Respond to client messages in Slack and/or email & alert the appropriate team member for continued action if needed
• Send gifts and/or cards to clients as needed within monthly gift budget
• Project Management
• Keep track of tasks & projects in ClickUp
• Assign tasks as needed
• Ensure projects are on track with their set timeline
• Follow up with project team and/or clients for upcoming or past due dates
• Send weekly progress reports to team and clients

• Client Billing
• Point of contact for setting up billing and managing project contracts
• Respond to billing questions
• Offer options for ongoing support and/or future design options after projects are complete 
• Client Onboarding & Offboarding
• Professional Development
• Weekly or bi-weekly trainings to learn skills and strategies to support our business growth & advise our clients

Skills

• Clear and professional communication skills both internally and client-facing, with an emphasis on positivity, politeness, and world-class customer service
• Great writer and can adopt a brand voice effectively
• Experience and/or interest in small business growth strategy
• Basic design skills and knowledge (Canva)
• Basic understanding of Kajabi
• Interested in business growth activities and tracking respective analytics
• Can manage others / a team assertively and compassionately

We’re looking for a Content Creation Rockstar who is excited to join an awesome international team at a quickly growing web design company! This position will be responsible for creating our digital marketing and social media content, with an emphasis on email broadcasts, Instagram, Facebook, YouTube, and our podcast. If you can adopt a brand voice, write captivating, fun, and engaging emails and captions, we’d love to meet you! Basic graphic design (Canva), audio, and video editing skills are highly encouraged, too! We move quickly, so the ability to stick to a timeframe and hit quick deadlines is essential! The ideal candidate is enthusiastic, organized, responsive, detail-oriented, proactive, self-sufficient, and can communicate effectively both internally and in audience-engagement scenarios. You’ll be a great fit if you’re positive, creative, supportive, and enjoy collaborating with a fun and talented international team! 

This position is 100% remote.

Responsibilities

• Daily social media posts (IG / FB) - graphics & captions
• Write, post, & share weekly blog posts
• Edit & schedule podcast episodes on our website & YouTube
• Editing both the audio and video podcasts for distribution
• Create Thumbnails & Episode Graphics
• Write show notes & captions
• Retrieve bio, headshots, and links from guests
• Send info & links to guests as needed
• Write & Send Weekly Newsletter
• Video Editing for Online Courses (PDD & Clients)
• Design New Swag & Apparel

Skills

• Excellent communication both internally and client-facing
• Great writer and can adopt a brand voice effectively
• Intermediate design skills and knowledge (Canva) with an emphasis on consistent & aesthetic branding
• Basic audio & video editing skills
• Experience with social media management
• Experience with email marketing
• Experience with social media growth strategies
• Basic understanding of Kajabi
• Interested in business growth activities and tracking respective analytics
• Can manage others / a team assertively and compassionately

We’re looking for a Kajabi Website & Course Design Rockstar who is excited to join an awesome international team at a quickly growing web design company! We offer customized, conversion-driven website and course design in a high-level, all-inclusive service package. Do you have a captivating design aesthetic, ability to create a branded user experience, and a deep understanding of the Kajabi platform, automations, integrations, and the builder? If the answer is YES, we’d love to meet you! We move quickly, so the ability to stick to a timeframe and hit quick deadlines is essential! The ideal candidate is enthusiastic, organized, responsive, detail-oriented, proactive, self-sufficient, and can communicate effectively both internally and in audience-engagement scenarios. You’ll be a great fit if you’re positive, creative, supportive, and enjoy collaborating with a fun and talented international team! 

This position is 100% remote.

Responsibilities

• Website and course design for client projects
• Take the lead on initial and ongoing website and course design for clients
• Send weekly progress reports to team and clients
• Ensure the following components of the website are optimized:
• Consistent branding & design site-wide
• SEO (Search Engine Optimization)
• Mobile Optimization
• Automations, as needed
• Third party integrations, as needed
• Attend weekly project team meetings
• Join and/or Host Client Check-In Calls
• Track & manage tasks & progress in ClickUp

Skills

• Advanced understanding and familiarity with Kajabi
• Experience with other web/course/funnel platforms 
• Excellent communication skills for both internal and client-facing channels
• Excellent web design skills and knowledge with an emphasis on consistent & aesthetic branding
• Excellent understanding of funnels and digital ecosystems
• Motivated to adhere to set timelines and meet deadlines
• Committed to providing excellent customer service
• Can manage others / a team assertively and compassionately 
• Ability to handle multiple tasks 
• Excellent time management and organizational skills